Bytemark Bridge Connects Transit Agencies to the Future of Mobility as a Service

New Plan, Book & Pay™ platform offers a comprehensive MaaS product suite that moves beyond mobile ticketing.

Bytemark Bridge is a new Plan, Book & Pay™ platform spanning six configurable mobility suites, giving agencies comprehensive MaaS abilities that go beyond mobile ticketing. Services can be configured and combined based on what agencies want to offer their riders.

“Bytemark Bridge makes life simpler for the agencies we serve,” says Bytemark Chief Executive Officer Eric Reese. “One of our goals is to upgrade the experience of transit agencies’ riders. Bytemark Bridge will have an immediate, positive impact on everything from creating first- and last-mile connections to payment methods.”

Bytemark Bridge comprises tools for travel planning, parking management, fare payments, and more. The platform provides a one-stop-shop for transit agencies, saving them time and money. With open APIs and a universal validation service, Bytemark Bridge also integrates with existing hardware, saving agencies the hassle and cost of replacing expensive investments.

An agency can implement one suite or many. The end goal of each is the same: To help agencies make the transit experience more enjoyable and more convenient for riders.

Each white-label tool can scale to meet an agency’s unique needs. Bytemark mobility suites include products powered by Siemens, a majority investor in Bytemark, and partners HaCon and Padam Mobility, both Siemens companies. Bytemark Bridge fits into Siemens’ goal of Moving Beyond by transforming public transit with digital solutions. 

Bytemark, founded in 2011, started in mobile ticketing, and agencies are likely most familiar with Bytemark Passage, the ticketing suite portion of Bytemark Bridge. The account-based ticketing suite is anchored by visually validated tickets, which can be purchased via mobile or web and displayed on a smartphone, requiring zero interaction with a ticket vending machine or fare box. Other modules include Partner Programs and Fare Enforcement & Citation, as well as various loyalty and promotional options.

Other suites in Bytemark Bridge include:

  • Bytemark Connect: The account-based fare collection suite is an extension of the company’s current account-based ticketing suite. This suite features a transit card management system for both virtual and physical cards. Validation is done via Bytemark’s universal validation API. The suite centers on account-based tokens, represented by either a barcode or smartcard, and validated via an electronic validator or handheld inspection app. Additionally, in partnership with Advanced Mobile Payment, Inc., Bytemark supports open loop fare payments, providing a contactless EMV point-of-sale solution for UP Express in Toronto.

  • Bytemark Transact: The Payments as a Service suite includes gateway services, fraud detection, and stored value wallets. Available payment methods include credit card, debit card, Apple Pay, Google Pay, and PayPal. Cash payments are supported via both retail partnerships and the platform’s administration portal. Bytemark will support the Smart Columbus initiative by providing its common payment system, which will allow riders to make a single payment for a multi-modal trip.

  • Bytemark Navigate: The trip planning and traveler relationships suite is anchored by HaCon’s MIT-awarded Trip Planner and intermodal Travel Companion, which includes door-to-door-routing, all modes of transportation and real-time information, and the Traveler Relationship Manager from Siemens Mobility, featuring targeted rider communications and offers.

  • Bytemark Spaces: The parking suite supports park-and-ride lots. It includes the ability to purchase parking tickets and associate them with a license plate. Features supported by Siemens include parking lot management as well as reservations and capacity planning tools.

  • Bytemark Envoy: The demand-responsive transport suite is powered by Bytemark’s partner, Padam Mobility. The offering includes user applications, driver applications, a management interface, and optimization algorithms. Demand-responsive transport can supplement regular lines and be beneficial for first- and last-mile connections, off-peak hours, or paratransit.

The launch of Bytemark Bridge marks a new chapter for Bytemark, which is leading the evolution in the Payments as a Service marketplace. Bytemark’s goal is to provide a seamless travel experience for riders and strengthen the connection between public transit and its riders.

Bytemark Bridge is available now.

Greg Valyer